Shipping policy

Where we ship

G'day Paws currently ships within Australia only.

 

Shipping costs

Shipping is free on orders of $60 or more. Orders under $60 have a flat $9.95 shipping fee. The cost is shown at checkout before you pay.

 

Where your order ships from

Most of our products are sent directly from trusted suppliers' warehouses in Australia. A small number of items, such as some of our automatic cat toys, ship from our supplier's overseas warehouse and take approximately 7 to 12 business days to arrive. This is clearly noted on the product page. If you order more than one item, they may arrive in separate parcels.

 

Dispatch and delivery times

Most orders are dispatched within 1 to 2 business days. Delivery usually takes 3 to 7 business days for metro areas, and can take longer for regional and remote areas. These are estimates and can be affected by courier delays, public holidays and peak periods such as Christmas.

 

Tracking

Once your order is dispatched, we'll email you a tracking number so you can follow your parcel.

 

Delivery problems

If your parcel hasn't arrived within the estimated time, looks lost, or arrives damaged, please contact us through our Contact page with your order number and we'll sort it out. Please make sure your delivery address is correct at checkout, as we can't change it once an order has been dispatched.