Where do you ship?
We ship within Australia only.
How much is shipping?
Shipping is free on orders of $60 or more. Under $60, it's a flat $9.95.
How long will my order take?
Most orders are dispatched within 1 to 2 business days from Australian warehouses, and usually arrive within 3 to 7 business days in metro areas. Regional and remote areas can take a little longer. A few items, such as some automatic cat toys, ship from overseas and take about 7 to 12 business days. This is shown on the product page.
Will I get tracking?
Yes. We'll email you a tracking number as soon as your order is dispatched.
Why did my order arrive in more than one parcel?
Our products ship from different warehouses, so if you order several items they may arrive separately.
What if something arrives damaged or faulty?
Contact us through our Contact page with your order number and a photo, and we'll arrange a replacement or refund. See our Refund Policy for details.
Can I return something if I change my mind?
We don't offer change-of-mind returns, so please choose carefully. If you have any questions about an item before you buy, just ask us through our Contact page. Faulty, damaged or incorrect items are always covered under the Australian Consumer Law.