Refund policy

At G'day Paws we want you and your pet to be happy with every order. This policy explains how returns and refunds work.

 

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

 

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or isn't what you ordered, please contact us as soon as possible through our Contact page with your order number and a photo of the problem. We'll arrange a replacement or refund at no cost to you, including any return postage.

 

Change of mind

We don't offer refunds or exchanges for change of mind, so please choose carefully. This doesn't affect your rights under the Australian Consumer Law: if an item is faulty, damaged, not as described or not what you ordered, you're always covered (see above). If you're unsure about size or fit, contact us before ordering and we'll help.

 

Refunds

Once we've confirmed the problem, we'll refund you to your original payment method within 5 business days (or send a replacement if you prefer). Your bank may take a few extra days to show the refund. Original shipping fees are refunded for faulty, damaged or incorrect items.

 

Cancellations

If you need to cancel an order, contact us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. Once an order has shipped it can't be cancelled.

 

Questions

If you have any questions about a return or refund, please get in touch through our Contact page and we'll help.